CONTACT US
WE'D LOVE
TO HEAR FROM YOU.
A warm welcome from the ddswy team. Questions, ideas, or a little help with your order? We're here to listen.
At ddswy, we believe that thoughtful service is just as important as thoughtful design. Our textured ceramic plate collection brings warmth and personality to everyday dining, and we want your shopping experience to feel just as welcoming.
HERE WHEN
YOU NEED US.
Whether you need help selecting a ceramic plate, checking an order, or understanding delivery and returns, you can reach us through the following contact channels.
Email Support
Send us your questions about products, purchases, delivery, and after-sales service.
ddswy1@outlook.comPhone Support
Prefer to speak with our team? Contact us by phone during our listed business hours.
+86 13156684129Business Hours
Our service team is available during the hours below. Please contact us by email outside these hours.
THOUGHTFUL HELP
FOR EVERY STEP.
Shopping for ceramic tableware should feel simple and enjoyable.
Whether you have discovered ddswy for the first time or already placed an order, our team is available to help with your questions and concerns.
Our collection includes textured, hand-shaped ceramic plates with different colors, finishes, and decorative patterns.
If you are unsure which style is right for your dining table, or need more information about a particular product, please get in touch.
What Can We Help With?
Questions about ceramic textures, plate sizes, colors, finishes, and product care.
Help with order information, purchase details, and order-related inquiries.
Questions about shipping information, delivery progress, and related concerns.
Assistance with return requests, product issues, and applicable after-sales policies.
OUR DOOR IS
ALWAYS OPEN TO YOUR QUESTIONS.
We value clear communication and want to make it easy to contact the ddswy team.
For phone inquiries, please contact us during our listed business hours.
If your question comes to mind outside those hours, you are welcome to email us. Our team will review your message during the next available service period.
Customer Service Hours
GET TO KNOW
OUR BRAND.
ddswy is a ceramic tableware brand associated with Yunyang County Jinlianghui Trading Co., Ltd.
Under the leadership of General Manager Hu Wei, the company supports ddswy and its focus on textured, hand-shaped ceramic plates and creative dining products.
The ddswy collection celebrates organic shapes, expressive glazes, distinctive surface textures, and the small details that bring warmth to everyday meals.
We appreciate your interest in our products and look forward to assisting you.
Official Contact Information
YOUR MESSAGE.
OUR ATTENTION.
If your inquiry relates to an order, including a few helpful details can make it easier for our team to understand your request.
Share Your Question
Tell us what you would like to know about our ceramic plates, product information, delivery, or an existing order.
Include Useful Details
For order-related questions, include your order number, product name, and a brief description of the issue.
Send Your Inquiry
Email our support team or contact us by phone during business hours. We will review your request and provide appropriate assistance.
HELPFUL
ANSWERS.
Find answers to a few common questions about contacting our customer service team and getting help with ddswy products.
How can I contact ddswy customer service?
You can email us at ddswy1@outlook.com or call +86 13156684129 during our listed business hours.
What are your business hours?
Our listed customer service hours are 9:00 AM to 6:00 PM.
Can I ask about plate size and materials?
Yes. Contact our support team if you have questions about available plate sizes, surface finishes, colors, ceramic materials, or product care.
Can you assist with an existing order?
Yes. Please provide your order number and a description of your concern so our team can review the inquiry.
What if my ceramic plate arrives damaged?
Please contact customer support as soon as possible. Include your order number and clear photographs of the affected item and packaging when available.
Can I request help with returns or refunds?
Yes. Our team can explain the applicable return and refund procedures and guide you through the next steps.
What should I include in my email?
Include your name, contact email, product name, order number if applicable, and a brief explanation of your question.
Can I send a message outside business hours?
Yes. You can email our customer service team at any time. Your message will be reviewed during the next available service period.
A LITTLE QUESTION?
WE'RE HERE TO HELP.
Thank you for choosing ddswy. We value every customer inquiry and look forward to helping you enjoy our textured ceramic plate collection and everyday tableware designs.