RETURN POLICY
RETURN &
REFUND POLICY.
Shop with confidence and enjoy thoughtful after-sales support. Learn about our 30-day return window, ceramic product return requirements, exchanges, refunds, and damaged-item assistance.
THOUGHTFUL PRODUCTS.
THOUGHTFUL SERVICE.
Dear ddswy Customer,
Thank you for choosing ddswy.com and exploring our collection of textured, hand-shaped ceramic plates.
We are committed to providing appealing tableware designs and a pleasant shopping experience.
From cream-white hand-shaped plates to indigo-painted stoneware, floral ceramic designs, and contemporary matte finishes, we understand that every customer has different preferences and expectations.
If you are dissatisfied with your purchase, receive an incorrect item, or discover damage during delivery, our customer service team is here to help.
Please read the following Return and Refund Policy carefully before submitting a request.
Your Satisfaction
Matters to Us.
Fair return procedures, clear communication, and careful attention to your ceramic tableware purchase.
SIMPLE RETURNS.
CLEAR EXPECTATIONS.
Our return service is designed to help customers request assistance with eligible ceramic tableware purchases.
Return Request Window
Eligible items may be returned within 30 days of the purchase date, subject to the conditions explained below.
Business Days to Respond
Our customer support team aims to respond to return requests within 1–2 business days.
Business Days for Refunds
Approved refunds are generally processed within 10 business days. Your bank may require additional time to display the credit.
Our 30-Day Return Guarantee
We offer a 30-day return service from the date of purchase for eligible products.
Whether you are dissatisfied with the selected plate style, color, appearance, or other product characteristics, you may request a return during this period.
For eligible change-of-mind returns, you may choose a refund or request an exchange, subject to the applicable conditions and product availability.
Return Conditions
Because our products are ceramic tableware, items returned for a change of mind must meet the following requirements:
- The ceramic plate must be unused, clean, and in its original condition.
- The item must be free from chips, cracks, scratches, stains, and damage caused after delivery.
- The plate must not have been used to serve food or beverages.
- All original product accessories, inserts, protective materials, and packaging should be included where reasonably available.
- Please include the original packing slip or proof of purchase, such as an order confirmation email.
Refund Amount
For approved change-of-mind returns, the refund generally covers the eligible product purchase amount.
Original shipping charges are generally not refunded for change-of-mind returns, unless required by applicable law.
Where the return results from a confirmed product defect, delivery damage, or our fulfillment error, different refund and shipping arrangements apply, as described below.
THREE SIMPLE
STEPS TO RETURN.
Follow these three steps to request a return and prepare your ceramic product for safe transportation.
Submit Your Request
Contact our customer service team at:
Include your order number, product name, reason for return, and whether you prefer a refund or exchange.
We aim to respond within 1–2 business days with instructions for the next steps.
Package the Item Carefully
Place the ceramic plate and relevant accessories into suitable protective packaging.
Whenever possible, reuse the original protective materials and sturdy outer box.
If the original packaging is unavailable, use a strong carton with sufficient cushioning to protect the plate's surface and irregular edges.
Ship Your Return
Send the returned item to the designated return address provided by customer service.
Please do not ship a return to an unconfirmed address.
Retain your tracking number and shipping receipt until your return has been received and resolved.
For change-of-mind returns, return postage is generally paid by the customer.
SPECIAL CARE
FOR CERAMIC PLATES.
ddswy ceramic plates feature decorative glazes, textured surfaces, irregular hand-shaped edges, and sculptural details.
These features make proper return packaging especially important.
A loose ceramic plate can move inside its parcel during transportation, increasing the likelihood of chips, cracks, or surface damage.
To help protect your return, use sufficient cushioning and a suitable outer box.
If multiple plates are being returned, separate each item with protective material rather than allowing ceramic surfaces to touch directly.
Ceramic Return Checklist
Cushion irregular, flower-shaped, and sculpted plate edges.
Prevent abrasive objects from rubbing against glazed or matte surfaces.
Use cushioning material to reduce movement inside the shipping carton.
Retain your parcel tracking and dispatch confirmation until the return is completed.
CLEAR REFUNDS.
STEP BY STEP.
We aim to make the refund process clear and straightforward.
Once a return reaches the designated facility, the returned product will be reviewed against the applicable return conditions.
Approved refunds are generally issued to the original payment method.
Actual crediting times may depend on your bank, card issuer, or payment service provider.
Returned Item Received
The returned ceramic plate arrives at the designated return location.
Inspection Within 3 Business Days
We aim to inspect the returned item within 3 business days after receipt to verify the relevant return conditions.
Refund Decision
Once the return has been reviewed, the customer will be informed of the applicable refund outcome.
Refund Within 10 Business Days
Approved refunds are generally processed within 10 business days. Additional bank processing time may apply.
Flexible Exchange Options
If you would prefer a different ceramic plate design, color, or available variation, you may request an exchange.
For example, you may wish to change a cream-white textured plate to a sage-green design, or select a different floral style.
Exchanges are subject to product availability and the applicable return conditions.
How to Request an Exchange
Email ddswy1@outlook.com with the subject line "Exchange Request".
Please include your order number, original product, and preferred replacement item.
Exchange Shipping
For an eligible change-of-mind exchange, the customer generally pays the return shipping cost.
Under our standard exchange arrangement, no additional shipping charge is required for sending the approved replacement item.
If the requested replacement is unavailable, we may offer an alternative available product or a refund where appropriate.
A replacement is generally dispatched after the returned item has been received and approved.
IF SOMETHING
ARRIVES WRONG.
Ceramic products can be vulnerable to damage during transportation. If your item arrives damaged, defective, incomplete, or different from your order, please let us know.
Report a Damaged Item
If your ceramic plate arrives cracked, chipped, broken, or otherwise damaged, please email us as soon as reasonably possible.
We recommend contacting us within 48 hours of delivery, when possible, to help document any transit damage promptly.
Include your order number, product name, and clear photographs or videos showing the damage and packaging.
The recommended 48-hour reporting period does not waive or limit mandatory legal rights.
Available Resolutions
When a product defect, shipping damage, or fulfillment error is confirmed, we will offer an appropriate remedy.
Depending on the circumstances, options may include a replacement item, an exchange, or a full refund, including applicable original shipping costs.
Where permitted, we may waive the need to return a broken or unusable ceramic product.
For confirmed defects or our shipping errors, required return or replacement shipping costs will be covered by ddswy.
Who Pays for Return Shipping?
Change-of-Mind Returns
If you request a return because you changed your mind or prefer another style, the return shipping cost is generally your responsibility, unless otherwise required by law.
Product Defects or Our Error
If the return is required because of a confirmed product defect, damage during delivery, an incorrect item, or another fulfillment error attributable to ddswy, we will cover applicable return shipping costs.
Shipping Method
We recommend using a trackable delivery service and retaining the dispatch receipt.
Before shipping a return, contact our team to receive the designated address and applicable return instructions.
Items That May Be Ineligible for Change-of-Mind Returns
To maintain product quality, cleanliness, and appropriate handling standards for ceramic tableware, certain items may not qualify for voluntary change-of-mind returns.
Examples may include:
- Ceramic plates that have been used to serve food or beverages.
- Items damaged after delivery through misuse, impacts, or improper handling.
- Products with significant stains, scratches, chips, or other signs of use.
- Returns that do not meet the applicable return requirements or fall outside the voluntary return window.
Natural Design Variations
The ddswy collection features irregular shapes, textured surfaces, and decorative glaze effects.
Minor visual variations may be characteristic of the relevant product design and do not necessarily indicate a manufacturing defect.
However, if a product materially differs from its description or is defective, the customer retains all applicable legal remedies.
NEED HELP
WITH A RETURN?
Our customer service team is available to assist with return requests, exchange inquiries, refund questions, and ceramic product concerns.
For faster assistance, please include your order number, contact information, product name, and a brief explanation of the issue.
If your plate arrived damaged, please attach photographs of the affected item and its packaging when possible.
REQUEST RETURN SUPPORT ↗Official After-Sales Contact
YOUR QUESTIONS.
OUR ANSWERS.
Find helpful answers about returns, product conditions, exchange requests, ceramic damage, and refund processing.
How long do I have to request a return?
Eligible change-of-mind returns may be requested within 30 days from the date of purchase. Mandatory legal rights may provide additional protections.
Can I return a ceramic plate after using it?
Products returned for a change of mind must generally remain unused and in their original condition. Different rules apply to defective or misdescribed goods.
How do I start a return?
Email ddswy1@outlook.com with your order number, reason for return, and preferred resolution. Wait for return instructions before dispatching the item.
Who pays for return shipping?
For eligible change-of-mind returns, customers generally cover return shipping costs. For confirmed defects or our fulfillment errors, applicable shipping costs are covered by ddswy.
How long does a refund take?
Returned products are generally reviewed within 3 business days of receipt. Once approved, refunds are generally processed within 10 business days. Bank processing times may vary.
Can I exchange my plate for another design?
Yes, eligible products may be exchanged for another available design or variation, subject to stock availability and return conditions.
What if my ceramic plate arrives broken?
Please contact our support team promptly with photographs of the broken item and packaging. We will review the issue and arrange an appropriate remedy, such as a replacement or refund.
Do I need the original packaging?
Please keep the original packaging whenever possible. If it is no longer available, contact support for instructions and use suitable protective packaging.
Where should I send the returned product?
Our customer service team will provide the designated return address. Please do not send a parcel before receiving the appropriate instructions.
Can I receive a refund to a different bank account?
Approved refunds are generally issued through the original payment method. If that method is unavailable, contact our support team for guidance on any alternative arrangements.
BEAUTIFUL TABLEWARE.
SERVICE YOU CAN TRUST.
Thank you for choosing ddswy. We believe a great shopping experience includes not only thoughtfully designed ceramic products, but also fair, clear, and supportive after-sales service. We look forward to helping you enjoy every dining moment.
CONTACT AFTER-SALES SUPPORT ↗