SHIPPING POLICY
SHIPPING
POLICY.
Thoughtfully designed ceramic tableware, carefully prepared for its journey to you. Discover our shipping methods, delivery estimates, shipping fees, and important order information.
FROM OUR STORE
TO YOUR TABLE.
Thank you for shopping at ddswy.com.
At ddswy, we believe that receiving a beautiful ceramic plate should be an enjoyable part of your shopping experience.
Our collection features textured, hand-shaped ceramic plates with expressive glazes, distinctive patterns, and irregular organic edges.
Because ceramic tableware can be fragile during transportation, appropriate protective packaging is an important part of order preparation.
This Shipping Policy explains order processing, delivery estimates, shipping charges, shipment tracking, customs responsibilities, and how to contact our support team.
Packed with Care.
Delivered with Purpose.
Bringing thoughtful ceramic designs into everyday dining moments.
SIMPLE SHIPPING.
CLEAR INFORMATION.
Review the main shipping options before placing your order. Shipping eligibility and final charges are confirmed at checkout.
Free Standard Shipping
Standard shipping is free for orders exceeding $39 in eligible destinations. The qualifying order value is calculated at checkout.
Standard Shipping
The standard shipping fee is $6.99 for orders that do not qualify for free shipping.
VIP Shipping
VIP shipping is priced at $12.99 where this option is offered. Availability and the final shipping charge appear during checkout.
When Will My Order Be Processed?
We aim to prepare orders as efficiently as possible so customers can receive their ceramic tableware without unnecessary delays.
Before completing your purchase, please carefully review the product name, ceramic plate style, selected color, quantity, shipping address, and contact information.
Our ceramic collection includes a variety of distinctive designs, such as cream-white hand-shaped plates, indigo hand-painted stoneware, floral plates, and modern matte finishes.
Selecting the correct product and quantity is especially important because changes may no longer be possible after an order enters fulfillment.
Changes Before Fulfillment
If you notice an error in your order, contact our support team immediately at ddswy1@outlook.com. We will review the request and determine whether a change is still possible.
How Will I Know My Order Has Shipped?
Once your purchased products have been dispatched, you will receive a shipment confirmation email containing available tracking information.
The confirmation may include the shipping carrier, tracking number, and a link or instructions for checking delivery progress.
Tracking updates may take some time to appear after your parcel has been handed over to the carrier.
Shipping charges may depend on the destination, selected shipping method, and package characteristics. Applicable charges are displayed during checkout.
DELIVERY TIMES
BY REGION.
The following estimates describe typical transit windows for international deliveries after shipment. Actual delivery times may vary depending on the destination, customs procedures, and carrier conditions.
| Destination | Estimated Delivery | Shipping Carrier |
|---|---|---|
| Europe | 7โ15 Days | China Post |
| Asia | 7โ13 Days | China Post |
| Africa | 8โ18 Days | China Post |
| Americas | 6โ13 Days | China Post |
| Oceania | 8โ18 Days | China Post |
EXTRA CARE
FOR DELICATE DETAILS.
Our textured ceramic plate collection includes sculpted rims, decorative glazes, and carefully styled surfaces. We aim to prepare parcels with suitable protection for transportation.
Protective Cushioning
Appropriate protective materials may be used to help reduce contact and movement between ceramic products during transportation.
Care for Sculpted Edges
The irregular hand-shaped rims and decorative surfaces of our plates require thoughtful handling during packing and shipping.
Check Upon Arrival
We recommend checking your order after delivery. If an item arrives cracked, chipped, or otherwise damaged, contact customer support with photographs of the issue.
FOLLOW YOUR ORDER
FROM DISPATCH TO DELIVERY.
Shipment tracking helps you monitor the progress of your parcel.
Once tracking information becomes available, please check it periodically and follow any instructions from the carrier or local postal service.
If a carrier requests clarification about your address, customs documents, or parcel collection, responding promptly may help avoid unnecessary delivery delays.
Order Confirmation
Your order has been successfully placed and is awaiting preparation.
Order Preparation
Your ceramic plates are prepared and packaged for shipment.
Shipment Dispatched
The parcel has been handed over to the shipping carrier, and available tracking information is sent.
In Transit
Your parcel moves through the carrier's transport network and may undergo customs clearance.
Delivery or Collection
Your local postal service or courier attempts delivery or provides collection instructions when required.
Delivery, Missed Parcels and Local Postal Services
Depending on your destination, your parcel may be delivered by a local postal service or courier company.
Some international parcels may be transferred to a local delivery partner during the final stage of transportation.
Missed Delivery Attempts
If you are not available when delivery is attempted, the courier or postal service may leave a notice, arrange another attempt, or direct you to a parcel collection location.
Address Accuracy
Please provide a complete and accurate shipping address, including any apartment numbers, postal codes, and relevant delivery instructions.
Returned or Undeliverable Parcels
If a parcel is returned because of an incorrect address, failure to collect, or missing recipient information, please contact our support team to discuss available options.
Any applicable reshipping fees or refund adjustments will depend on the circumstances and applicable consumer protection laws.
Customs Duties, Import Taxes and Regulations
International shipments may be subject to customs checks, import duties, taxes, or administrative fees imposed by the destination country.
These charges are determined by local authorities and may vary based on product classification, parcel value, and destination.
Import Taxes and Duties
Unless otherwise expressly stated at checkout, applicable import duties and taxes charged by the destination country are the recipient's responsibility.
ddswy.com does not control the amounts assessed by customs authorities.
Customs Clearance
Local customs may request additional information or documentation before allowing a parcel to be delivered.
Such procedures can increase the overall delivery time.
Import Restrictions
Customers should review applicable local import regulations before placing international orders.
Certain countries or regions may have different import requirements for ceramic household products.
Overseas Transaction Fees and Currency Conversion
The currency displayed on our website may differ from the currency used by your bank or payment account.
Where applicable, prices shown in a local display currency may be converted to US dollars during checkout.
Transactions are settled in US dollars when indicated at checkout. Please review the final currency and amount before confirming payment.
Your bank, card issuer, or payment provider may apply currency conversion rates or foreign transaction charges.
These rates and fees are determined by the relevant financial institution and may differ from the currency values displayed on our website.
ddswy.com does not control independently assessed bank conversion fees or exchange rates.
Can I Change or Cancel My Order?
If you need to change or cancel an order, please contact our customer service team as soon as possible.
We begin processing orders promptly, so the available time to request changes may be limited.
Before Packaging
If your order has not yet entered fulfillment, we will review whether the requested change or cancellation can be accommodated.
After Packaging or Dispatch
Once products have been packaged or shipped, it may no longer be possible to change or cancel the shipment.
If the order is already in transit, please contact customer service to discuss any available return options.
How to Submit a Request
Email ddswy1@outlook.com with your order number, requested changes, and relevant information.
NEED HELP
WITH YOUR DELIVERY?
Have questions about your ceramic plate order, shipping confirmation, tracking information, or delivery?
Our customer service team is available to review your inquiry and provide appropriate assistance.
When contacting us about a shipment, please include your order number, contact email, shipping destination, and a brief description of your question.
CONTACT CUSTOMER SERVICE โOfficial Shipping Support
HELPFUL
ANSWERS.
Find answers to common questions about shipping charges, delivery estimates, tracking, packaging, and order changes.
How much does standard shipping cost?
Standard shipping costs $6.99. Eligible orders exceeding $39 qualify for free standard shipping where available.
Is VIP shipping available?
VIP shipping is listed at $12.99 where offered. Check the options available at checkout for your destination.
How long does international delivery take?
Estimated transit times vary by region, ranging from 6 to 18 days across the listed destinations. These estimates exclude order preparation and may be affected by customs or carrier delays.
Which shipping carrier is used?
China Post is the listed shipping carrier. Final delivery may be completed by a local postal or courier service.
How can I track my parcel?
After dispatch, available tracking information will be provided in the shipping confirmation email.
How are ceramic plates packaged?
We aim to use suitable protective packaging to reduce the risk of damage to ceramic plates during transportation.
What should I do if a plate arrives damaged?
Contact us at ddswy1@outlook.com and provide your order number along with clear photographs of the affected item and packaging. We will review the issue and applicable return or refund options.
Do I need to pay customs duties?
International shipments may be subject to import taxes or duties. Unless otherwise stated at checkout, applicable destination customs charges are generally the recipient's responsibility.
Can I change my shipping address?
Please contact customer support immediately. Address changes may be possible only before the order enters fulfillment.
BEAUTIFUL TABLEWARE.
A THOUGHTFUL JOURNEY.
Thank you for choosing ddswy. From hand-shaped ceramic textures to everyday dining moments, we value the details that make each purchase special.
GET SHIPPING ASSISTANCE โ