PRIVACY POLICY
PRIVACY
POLICY.
Your trust matters to us. Learn how ddswy collects, uses, protects, and manages personal information when you explore our ceramic tableware collection and shop on our website.
YOUR INFORMATION.
HANDLED WITH CARE.
Welcome to ddswy, a brand offering textured, hand-shaped ceramic plates inspired by natural forms, expressive glazes, and everyday dining.
This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected when you visit our website, make a purchase, contact customer service, or otherwise interact with our services.
The website is operated under the ddswy brand by Yunyang County Jinlianghui Trading Co., Ltd.
We respect your privacy and aim to handle personal information responsibly, transparently, and in accordance with applicable data protection laws.
By using our website, you acknowledge this Privacy Policy. Where consent is required for particular activities, we will seek that consent as required by law.
Thoughtful Shopping.
Respectful Data Practices.
We believe customer care includes respect for personal information, clear communication, and meaningful choices.
BUILT ON
TRUST & TRANSPARENCY.
Our approach to privacy is guided by three important principles intended to support an enjoyable and reliable shopping experience.
Purposeful Collection
We aim to collect information relevant to providing our services, processing purchases, responding to inquiries, and maintaining website functionality.
Responsible Protection
We seek to use appropriate technical and organizational safeguards to help protect customer information from unauthorized access, misuse, or loss.
Respect for Your Choices
We recognize the importance of customer privacy choices, including applicable rights relating to access, correction, deletion, and marketing preferences.
WHAT INFORMATION
MAY WE COLLECT?
Depending on how you interact with ddswy, we may collect information directly from you, automatically through website technology, or from service providers involved in your transactions.
Identity & Contact Information
Your name, email address, telephone number, shipping address, billing address, and other contact details provided when placing an order, creating an account, or contacting our support team.
Order & Transaction Information
Product selections, ceramic plate designs, colors, quantities, order numbers, purchase amounts, shipping preferences, payment status, and transaction records. Payments may be handled by third-party payment processors.
Account & Preference Information
If account features are available, we may process your order history, saved addresses, account settings, wishlist selections, and communication preferences.
Device & Website Usage Data
Browser type, device information, IP address, operating system, pages viewed, referral sources, shopping cart activity, and general interactions with our website.
Customer Service Communications
Questions about plate materials, sizes, glazes, product care, shipping, returns, damaged products, and related messages or photographs shared with our team.
Reviews & Voluntary Feedback
Product reviews, ratings, suggestions, survey responses, photographs, and other information you choose to submit through available website features or customer service channels.
How and Why Do We Use Personal Information?
We process personal information for purposes connected with operating our online store, fulfilling customer orders, communicating with customers, and maintaining our services.
Order Processing & Fulfillment
We use necessary customer and transaction details to confirm purchases, process payments, prepare ceramic plate orders, arrange delivery, and provide shipping information.
Customer Service & After-Sales Support
We use order details and communications to respond to inquiries, assist with damaged or incorrect products, and review return, exchange, or refund requests.
Website Performance & Improvement
We may use technical and browsing information to maintain website functionality, understand customer interactions, improve product navigation, and help resolve technical problems.
Marketing & Product Updates
Where permitted by applicable law, and with consent where required, we may send information about new ceramic plate designs, seasonal collections, promotions, or other relevant updates.
Fraud Prevention & Security
Personal information may be processed to identify suspicious transactions, prevent unauthorized activities, protect customer accounts, and help maintain website security.
Legal & Regulatory Requirements
We may retain or disclose information where reasonably necessary to comply with applicable tax, accounting, consumer protection, or other legal obligations.
When May Information Be Shared?
Personal information may be disclosed to third parties when reasonably necessary to provide services, complete purchases, support website operations, or meet legal requirements.
Depending on the services used by our store, recipients may include:
- Payment Processors: Providers that process card payments, payment authorizations, transaction confirmations, and fraud checks.
- Shipping & Logistics Partners: Carriers and fulfillment providers that require delivery addresses and relevant contact information to deliver orders.
- Website & Hosting Providers: Services involved in website hosting, store administration, customer accounts, technical support, and platform security.
- Analytics & Advertising Providers: Services used, where applicable, to evaluate website usage or support marketing, subject to applicable privacy and consent rules.
- Professional Advisers & Authorities: Advisers, regulators, or other parties where disclosure is necessary or required by law.
- Business Successors: An acquiring or successor organization in connection with a merger, acquisition, or restructuring, subject to applicable legal protections.
How Do We Protect Your Information?
We recognize the importance of protecting personal data collected through online shopping and customer communication.
We seek to use reasonable security measures appropriate to the information processed and the risks involved. These may include:
- Secure website connections and appropriate transmission safeguards.
- Access restrictions designed to limit personal information to authorized personnel and relevant service providers.
- Administrative controls and procedures for handling customer information.
- Measures intended to help prevent unauthorized access, fraudulent activity, and improper disclosure.
- Cooperation with relevant service providers when investigating security-related incidents.
Payment information may be processed by specialized payment service providers according to their own security practices and privacy policies.
How Long Do We Keep Personal Information?
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
Order & Transaction Records
Purchase information, transaction history, and related customer records may be retained to fulfill orders, address disputes, administer refunds, and meet applicable financial or legal obligations.
Customer Account Information
Where account functionality is available, account-related information may be retained while the account remains active or as otherwise necessary for legitimate purposes.
Customer Support Records
Communications may be retained for a reasonable period to resolve inquiries, document support cases, and manage after-sales requests.
Marketing Information
Marketing preferences and related records may be retained as necessary to manage subscriptions, honor unsubscribe requests, and comply with applicable requirements.
Website Usage Information
Technical and analytics information may be retained according to operational needs, applicable service provider settings, and legal requirements.
When information is no longer needed, we will seek to delete or anonymize it as appropriate.
YOUR INFORMATION.
YOUR CHOICES.
Depending on where you live and which laws apply, you may have certain rights concerning how your personal information is processed.
Right of Access
You may request information about the personal data we hold about you and how it is being used.
Right to Correction
You may request the correction of inaccurate or incomplete personal information.
Right to Deletion
You may request the deletion of eligible personal information, subject to applicable exceptions and legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that specific processing activities be restricted.
Right to Data Portability
Where legally applicable, you may request certain personal data in a commonly used, machine-readable format.
Right to Object
You may have the right to object to certain processing, including direct marketing activities.
Right to Withdraw Consent
Where processing relies on your consent, you may withdraw that consent at any time, subject to applicable law.
Right to Opt Out
Where applicable, you may opt out of certain marketing communications or data uses covered by relevant privacy laws.
International Data Processing and Transfers
Our website may serve customers in different countries and regions.
To fulfill orders and operate our services, personal information may be processed by us or relevant service providers in locations outside your country of residence.
These locations may have different privacy and data protection laws.
Where required, we will seek to use appropriate safeguards for international transfers of personal information in accordance with applicable law.
Customers with questions about international information processing may contact our customer service team.
Children's Privacy
Our online store offers ceramic tableware and related dining products to the general public.
Our services are not intended to collect personal information knowingly from children below the age at which parental consent is required under applicable law.
If we learn that we have collected personal information from a child in circumstances that do not comply with applicable requirements, we will take appropriate steps to address the situation.
Parents or guardians who have privacy concerns may contact ddswy customer service.
External Websites and Linked Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
These third parties may operate under their own privacy policies and terms of use.
We encourage you to review the relevant privacy policies before providing personal information to external services.
This Privacy Policy applies to personal information handled by ddswy in connection with our services, unless otherwise stated.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices, or applicable legal requirements.
When changes are made, we may revise the effective or last updated date displayed on this page.
Where required by law, we will provide additional notice or obtain consent before material changes become effective.
We encourage customers to review this page periodically to stay informed about our privacy practices.
QUESTIONS ABOUT
YOUR PRIVACY?
If you have questions about this Privacy Policy, wish to request access to personal information, or want to exercise an applicable privacy right, please contact our team.
When submitting a privacy request, please explain the nature of your inquiry and provide sufficient information for us to locate relevant account or transaction records.
For security purposes, we may request additional information to verify identity before disclosing or changing personal data.
CONTACT OUR PRIVACY TEAM ↗Official Privacy Contact
HELPFUL
ANSWERS.
Find answers to common questions about your information, website cookies, privacy requests, and communications from ddswy.
What information is needed to place an order?
We generally need information such as your name, delivery address, contact details, selected products, and relevant payment information to process a purchase.
Why do you need my shipping address?
Your shipping address is used to prepare and arrange delivery of ceramic plate orders and may be provided to relevant shipping and fulfillment partners.
Do payment providers receive my information?
Payment service providers may process information necessary to complete, verify, or secure your transaction, in accordance with their applicable privacy terms.
Can I request access to my personal data?
Yes, where applicable privacy law provides that right. Please contact ddswy1@outlook.com to submit your request.
Can I ask for my information to be deleted?
You may request deletion of eligible personal data. Certain records may need to be retained for legal, accounting, security, or transactional reasons.
How can I stop marketing emails?
If you receive promotional emails, you may use the unsubscribe instructions provided, where available, or contact our support team.
Can I manage website cookies?
You may be able to control non-essential cookies through your browser or available website privacy settings. Some essential site features may depend on cookies.
Who should I contact about privacy concerns?
Contact the ddswy team at ddswy1@outlook.com or call +86 13156684129 during listed business hours.
BEAUTIFUL MOMENTS.
THOUGHTFUL PROTECTION.
Thank you for choosing ddswy. From discovering hand-shaped ceramic plates to receiving your order at home, we aim to make your shopping experience enjoyable, transparent, and respectful of your privacy.
SEND US A PRIVACY INQUIRY ↗